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Telehealth Virtual Visits

Our providers are available to consult with you virtually through video conferencing technology

In these uncertain times we’re making it easy and safe to talk to your primary or specialty health care provider from your home using Zoom technology on your smart phone, tablet, or computer.

A telehealth visit allows you and your provider to connect via your electronic device without going to a clinic or hospital for an appointment. During your consultation your provider can talk to you about your health concerns, work on a care plan and, if needed, provide a prescription while you remain safe in your home.

The billing process is the same as a regular face to face office visit. These visits generate a charge that will be billed to the patient or sent to the patient’s insurance company, Medicare, and/or Medicaid.

requesting a telehealth visit

To determine if you are a good candidate for these services you need to be physically in the state of Montana at the time of your visit and have access to the following:

  • A stable internet connection
    • Internet/Wi-Fi or adequate cellular plan for streaming
  • Electronic device with camera and microphone/speakers
    • Mobile device (Must have a built-in camera: you can either use the built-in microphone and speakers, or plug in your earbuds or headphones)
    • Desktop computer or laptop (Windows or Mac) (Must have a built-in camera and microphone/speakers or an external camera plugin and headphones)
  • Active MyChart or valid e-mail address
    • Open your MyChart account and verify you can open it without difficulty.

If you have met all the criteria, call the Family Medicine Network Office where you currently see your health care provider or want to schedule your telehealth appointment and request a telehealth visit.

Once a date and time is confirmed, you’ll receive a message in MyChart or through your e-mail with the appointment specifics and a link to the Zoom telehealth visit. Save this link, you will click on it to access your appointment.

before your visit

You will need to download the Zoom app. For more information about the product, Click Here to access Zoom’s website.

Download Software/App for Zoom
Using Computer or Laptop: Zoom Client for Meetings
Using a mobile device: iPhone or Android

  • Click the “Get”, “Install”, “Run” button to download
  • When the download is complete, click the “Open” button to open Zoom
  • At the bottom of the page, click “Sign Up” to set up your Zoom account
  • When you set up your Zoom account, you’ll need to allow access to the camera and microphone on your device. (you’ll see these options when you open your first Zoom meeting.)
  • Open your Zoom app to make sure your microphone and video options are on and working
    • Pro tip: We suggest you test the functionality of this technology before your visit. CLICK HERE to join a test meeting with zoom and test your video and audio.

the day of your visit

Take your vitals for you and your provider to discuss at your visit.

At time of Visit

Open the communication platform (e-mail or MyChart) in which your zoom invitation was sent.

For MyChart:

Log into your MyChart account from your mobile device app, or on your computer by going to Mychart.com

  • Tap “Messages” if you’re on a mobile device, or “Messaging” from your computer.
  • In your “Inbox” you’ll see a message from your provider for a “Virtual Visit” click the message to open a link to your telehealth visit.
  • Three to five minutes before your scheduled appointment time, click on the Zoom link and the meeting will open and you’ll be taken to a “virtual waiting room.”
  • You’re there! Now all you need to do is relax and wait for your provider to join you. (In Zoom they’re referred to as the “host.”)

For E-mail:

  • Open the email message with the zoom meeting instructions sent to you when you scheduled your appointment
  • Three to five minutes before your scheduled appointment time, click on the Zoom link and the meeting will open and you’ll be taken to a “virtual waiting room.”
  • You’re there! Now all you need to do is relax and wait for your provider to join you. (In Zoom, they’re referred to as the “host.”)

When your provider joins you in your telehealth visit, you’ll be “admitted” to the visit. You may be prompted to allow access to your microphone and camera.

  • For Mobile Device
    Apple: select “Call using Internet Audio”
    Android: select “Call Via Device Audio”
  • Computer or Laptop: “Join with Computer Audio”

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