The following is a list of frequently asked questions (FAQs). To read the answer to each question, please click on the question.
What are my payment options?
Payment in full is expected within 30 days from the date of service. We accept:
• Cash/Check/Money Order
• Visa/MasterCard/Discover
• Workers’ Compensation
• Private Insurance
• Medicare/Medicaid/Champus
• Monthly Payment Plans, by arrangement
We offer a 10% discount on accounts paid in full within ten (10) days of receipt of the initial bill.
Back to Top
Who should I contact if I have a question about my bill?
Inquiries about billing should go to our business office at 928-668-1820.
Back to Top
Why did I get several bills after my visit?
The bill you receive from Lower Keys Medical Center is for hospital services only. You may also receive bills for professional services provided by your personal physician, consulting physician, radiologist, pathologist, anesthesiologist, and/or emergency room physician, if applicable.
Questions regarding these bills should be directed to the following contacts:
Hospital Billing Phone Number: 1-866-481-2553
Fax: 941-483-7295
Anesthesiology Services:
Dr. Eid 305-293-3557
Dr. Fulcher 1-888-465-1941
Dr. Gerard 1-888-465-1941
Dr. Greenwood 305-293-3557
Dr. Hanger 1-888-465-1941
Pathology Services: 1-800-853-4570
Radiology Services: 1-888-204-0468
Emergency Room Services: 1-800-998-7578
If you have any questions regarding your billing or account, please do not hesitate to call our Business Office at: 1-866-481-2553.
Back to Top
Who can we contact about a setting up a payment contract?
Mary Lou Parr at 704-838-7130 or Connie Jeffries at 704-838-7123.
Back to Top
What if I don’t know my Patient Account Number?
If you don’t know your patient account number, please call the Business Office at (214) 320-7772 or you may email us by clicking on the Contact link above.
Back to Top
What are my payment options?
You can pay by check or credit card (Visa or Mastercard) online. We also accept checks, Visa, MasterCard, American Express, and Discover by phone and by mail. To submit your credit card payment by mail, complete and return the payment portion of your statement. Money orders are accepted only through the mail. Please include your account numbers on any payment information you submit.
Back to Top
If we do not have insurance, who do we contact to see about help with our bill?
Kelly Lackey with MedStandard at 704-838-7124
Back to Top
I have had multiple visits to Clark Fork Valley Hospital/Family Medicine Network and am now receiving multiple bills. Why can’t everything be combined into one bill?
Each visit to the doctor or hospital is unique. Insurance companies look at each visit separately to determine how it is covered by your policy. Every time you receive services at Clark Fork Valley Hospital or from one of our Family Medicine Network locations, you will be assigned an account number specific to that visit. This helps your insurance company consider each claim and helps you receive the maximum benefits from our policy’s coverage.
Back to Top
I am on a very limited income with little or no insurance coverage. Is there anyone I can talk to about financial assistance?
Absolutely! Any time you feel that you may have difficulty paying your hospital bill, you are invited to call us. We can help find a solution that is tailored to your specific needs. You can reach our Finance Specialist (A-L) 826-4962 and (M-Z) 826-4912.
Back to Top
Will Dallas Regional Medical Center send my hospital bill to my insurance company?
DRMC will file claims on all accounts in which there is complete insurance information (insurance name, address, policy number, group number, etc.). Bills are generally submitted to the primary insurance company within 7 days from your visit. If you have a secondary insurance company, a claim will be submitted to the secondary insurance company after the primary insurance company has paid.
Back to Top
How long will it take my insurance company to pay their portion of the bill?
On average, an insurance company will process a claim within 45 days. At times you may need to contact the insurance company to assist and expedite this process.
Back to Top
Why am I receiving bills from several different places for one visit to Clark Fork Valley Hospital or one of the Family Medicine Network offices?
Clark Fork Valley Hospital & Family Medicine Network will bill you for the hospital/physician portion of the services you receive. You may also receive a bill from an affiliated provider who provides services at Clark Fork Valley Hospital or one of our Family Medicine Network offices.
Examples of affiliated providers include radiologists, surgeons and pathologists. You can expect a seperate bill for their services. Please contact these providers directly with questions about bills you receive from them.
Back to Top
Why did my insurance pay only a part of my bill?
Most insurance plans require that you pay a co-payment, coinsurance, and/or a deductible for your healthcare expenses. Your bill may include charges that you are responsible to pay, such as non-covered items or out-of pocket expenses. Contact your insurance company for specific information pertaining to your coverage.
Back to Top
Why do I need to call the insurance company if they do not pay the bill?
If you have a PPO policy or an individual policy, you are ultimately responsible for the total biIl or any portion of the bill your insurance plan does not pay. DRMC will make every effort to collect payment on the account from your insurance company, but we may need your assistance to resolve any concerns.
Back to Top
How can I find out if my insurance has paid or how much they have paid?
When your insurance company processes your claim you should receive an explanation of benefits (EOB) in the mail. The EOB will contain payment information and the amount due from the patient. Contact your insurance company with questions about the status of a claim or how the claim was processed.
Back to Top
If I have an HMO policy, can I be billed if they do not pay?
If you have an HMO policy, you should only be billed for the amount specified on your explanation of benefits (EOB) that is provided to you by your insurance carrier. This usually includes co-pay amounts.
Back to Top
Why did I receive more than one bill for my hospital visit?
In addition to the hospital bill, you may receive biIls for professional services you received during your visit. These ancillary bills are from providers such as ER physicians, radiologists, pathologists, and/or anesthesiologists. It is a legal requirement for these providers to submit separate bills for their services. The hospital is not responsible for the billing or collection of these services. If you have questions about these bills, please call the number listed on the billing statement.
Back to Top
What happens if my account is delinquent?
When a balance is due, you should receive two to three notices in the mail. If the account is not paid in full, it may be referred to a collection agency. At that time, the account may be reported on a patient/guarantor credit report.
Back to Top
How do I obtain an itemized statement?
Itemized statements will only be sent to patients upon request. To request an itemized statement, call us at (214) 320-7772 or you may email us by clicking on the Contact link above.
Back to Top
What if there is an error on my bill?
If you believe that your bill is incorrect, please call the Business Office at (214) 320-7772 and we will be happy to discuss it with you.
Back to Top